These Terms and Conditions govern your relationship with Yatra Nepal Pvt. Ltd., located at Dasarath Chand Marg, Baluwatar, Kathmandu, Nepal. Yatra Nepal, together with its affiliates and subsidiaries, provides hotel, flight, bus bookings, and other related travel products and services (collectively, "Travel Services").
By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these terms. You must be at least eighteen (18) years old to use our services.
Yatra Nepal aggregates various travel products and services provided by third-party providers, including:
All services have additional terms imposed by third-party providers which users must comply with.
Yatra Nepal is an intermediary. Users agree to terms by airlines and bus operators regarding schedules, cancellations, or delays.
Hotel bookings are subject to individual hotel terms. Additional charges (e.g., local taxes, minibar fees) may apply at check-in/out.
Packaged holidays include accommodation, transport, and activities. Extra charges may be applicable locally.
Users must follow Nepal's traffic laws, ensure insurance, and resolve claims directly with rental providers.
All payments are made in NPR. Bookings are confirmed only after full payment via card, bank transfer, or wallet (e.g., eSewa, Khalti).
We may verify payment details and perform anti-fraud checks. Failure may result in cancellation.
Refunds follow third-party policies and may take up to 12 weeks. Yatra Nepal only facilitates—not guarantees—refund speed.
Yatra Nepal may amend bookings due to errors or force majeure. Additional costs may apply.
Cancellation terms are detailed in your booking confirmation. Penalties may apply based on timing.
Changes to packages must follow individual service provider policies. We assist, but do not control penalties.
Fees for processing, fraud prevention, and support are clearly disclosed during checkout.
Any cancellation may incur provider-imposed fees. These are disclosed during the booking process.
Yatra Nepal is not responsible for provider errors, delays, or misinformation.
You agree to indemnify us against claims arising from misuse, violation of terms, or third-party rights infringements.
You must carry valid government-issued ID (passport, driving license, national ID) as required by authorities and providers.
Respect Nepalese laws, cultural norms, dress codes, and customs, especially at religious and heritage sites.
Room rates depend on occupancy. Extra bedding must be requested in advance and may incur additional charges.
While we do our best to honor requests (diet, accessibility, etc.), they are not guaranteed.
Yatra Nepal’s liability is limited to the value of services booked via our platform. We are not liable for indirect or consequential losses.
These terms are governed by the laws of Nepal. Disputes will be resolved under Nepali jurisdiction.
We may update terms periodically. Changes take effect immediately upon posting to our website.
For queries or support, please contact our customer service team at support@yatranepal.com.np.