Privacy Policy

Compliance and Legal Framework

Yatra Nepal strictly adheres to the Electronic Transaction Act (ETA) 2063 (2004) of Nepal, along with other applicable Nepalese laws, ensuring robust protection against cybercrimes and safeguarding user privacy and information security.

Our Commitment

Yatra Nepal prioritizes the confidentiality and protection of your personal information. This privacy policy explains comprehensively how we gather, utilize, disclose, store, and protect your personal data. By providing your personal details, you explicitly consent to the terms outlined in this policy.

We strongly encourage regular review of this document to remain informed of any updates. All modifications are effective immediately upon their posting on our official website.

Information We Collect About You

We may collect personal information including, but not limited to:

• Full Name
• Email Address
• Mobile Number
• Payment Details (e.g., Credit/Debit cards, bank transfers, e-wallets like eSewa, Khalti)
• Residential or Billing Address
• Identification Documents (Passport, National ID, Driver’s License, etc.)
• Special Requests and Preferences (e.g., room preferences, dietary requirements, accessibility needs)

Information is collected when you:

• Create an account or register with Yatra Nepal
• Make bookings or purchase services through our platform
• Subscribe to newsletters or promotional communications
• Participate in surveys, feedback forms, or live chat support

Use and Disclosure of Your Personal Information

Your personal information may be used for:

• Completing and managing your reservations and purchases
• Providing customer support, including refunds and complaint handling
• Fraud detection, security monitoring, and legal compliance
• Analyzing user interactions to improve service and user experience
• Marketing communications (with your consent)
• Compliance with regulatory requests by Nepalese authorities

We may disclose your personal information to:

• Hotel partners, airlines, and transport providers
• Financial institutions and payment gateways
• Government or legal authorities, when required by law

Cookies and Website Analytics

We use cookies and similar technologies to:

• Enhance website navigation and functionality
• Remember login details and preferences
• Collect analytics such as visit duration, device type, and browser information

You can manage cookies via your browser settings. Disabling them may affect certain site functions.

Storage and Security of Personal Information

Yatra Nepal uses strong measures to protect your personal data, including:

• SSL encryption
• Advanced cybersecurity protocols and firewalls
• Regular audits and security monitoring
• Restricted access to sensitive data

We advise maintaining confidentiality of your credentials and logging out from shared devices.

International Data Transfers

Your data may be shared with international partners when necessary. Though privacy regulations may vary, Yatra Nepal ensures protective agreements and safeguards are in place to secure your data.

Third-Party Websites

Our website may contain links to third-party websites. We encourage you to review their privacy policies, as Yatra Nepal is not responsible for external practices or content.

Accessing, Updating, and Deleting Your Information

• Update your profile via account settings
• Request data deletion by emailing privacy@yatranepal.com

Note: Deleting your data may limit our ability to serve you further.

Complaints and Dispute Resolution

For privacy-related concerns, contact us at:

• Email: support@yatranepal.com.np
• Phone: +977-9841251215

Our support team is dedicated to resolving your concerns promptly.

Policy Updates

We may update this policy from time to time. Major changes will be clearly communicated on our website. The updated version is effective immediately upon posting.