Yatra Nepal is subject to and complies with the Nepal Government electronic transaction Act (ETA) 2063 (2004) protects users online against cyber crimes (as amended from time to time)
Our Commitment
This privacy policy sets out the YatraNepal policy in respect of personal information which YatraNepal may collect about you. Personal information is any information by which your identity can be reasonably determined. YatraNepal recognizes that your privacy is very important to you and we are committed to promoting confidence in the manner in which your personal information is handled by us. By providing your personal information you agree and consent to the collection, use, disclosure, storage and holding of your personal information in accordance with this privacy policy. You are encouraged to check this privacy policy periodically, as we may from time to time make alterations, which will come into effect from the time of posting of an amended Privacy Policy on the Website.
Information We Collect About You
We collect your personal information when you provide it to become a member of YatraNepal to facilitate an online purchase and complete your booking. We collect your email address and mobile number when you request to be added to our mailing list or when you have purchased, to receive updated information about products and specials. You can unsubscribe at any time. In order to enter you into our mailing list, we do not require you to provide any information to us apart from an email address.
Using and Disclosing Your Personal Information
Your personal information will only be used or disclosed as is necessary to provide you with the goods and services available through the website offered by us or the organizations identified there, for administrative purposes (including fraud and security checks) and to assist us to improve our website and services, and to provide you with information and offers relevant to our services.
We will disclose personal information as required to the providers of the products and services you have purchased. You accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to YatraNepal’s and consent to the disclosure of your personal information for that purpose.
Where you send us email, use our feedback form, or enter into interactive chat with us in the purchase of hotels, we may record this information to improve our service and assist you with any requests. This information will not be disclosed to any third party, except as required to provide you with the products and services you request. Wherever it is lawful and practicable, YatraNepal will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may mean that we are unable to provide our services to you. YatraNepal will not, without your prior consent, disclose personal information for any purpose other than those purposes described in this privacy policy to which you have already consented. We may disclose your personal information where required or authorised by law to do so.
Cookies
When you visit our website, details are recorded about your visit, such as time and date, your server address, pages accessed, time spent and type of browser. We may record visitor activity such as mouse clicks, mouse movement and other user experience based metrics.
We use Cookies to identify your browser so that next time you visit our website we remember your log in details. A cookie is a small file which remains on your computer and contains information enabling our website to recognize your browser. If you do not wish to use cookies, you can adjust the settings on your browser to reject cookies or notify you when they are being used.
Storage And Security Of Personal Information
YatraNepal ensures your credit card information is transmitted over secure lines. YatraNepal takes all reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification and disclosure. YatraNepal will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your password to a third party, or through any unauthorized access. You can also help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer.
Trans-Border Data Flows And Third Party Websites
Where it is required to provide a good or service which you have purchased, we will disclose your personal information to third parties which may be overseas. You accept that these third parties may not have in place equivalent privacy policies or be subject to equivalent privacy laws as YatraNepal. This website contains a number of links to other websites, including the websites of our commercial partners. If you use those links to access those websites, be sure to check their privacy policy as we are not responsible for privacy policies or practices of other websites.
Accessing, Changing And Deleting Your Personal Information
Your personal information that YatraNepal holds is accessible by YatraNepal and you with your password or to any other person to whom you disclose your password. You may make changes to your personal information, if you wish, at any time. YatraNepal relies on the information you provide us and may collect personal information about you from other sources if required to complete your transaction.
YatraNepal will retain your information in order to allow you to make future purchases from the website, until you request that we delete it from our database. In order to request that your personal information be removed from our database, please send your request to us via email by If this occurs, we will no longer be able to provide you with goods or services or customer support.
Complaints Resolution
YatraNepal is committed to providing customers with a fair and responsible system for the handling of customer complaints. If at any time you have any concerns or complaints in relation to privacy or the operation of the website, please contact us or feedback so that we may resolve them.