Q: The app isn’t working. What should I do?
A: Try restarting the app or your device. If issues persist, clear cache or reinstall. Still stuck? Contact us.
Q: How do I update the app?
A: Visit Google Play or App Store and search for Yatra Nepal to update.
Q: I didn’t get a booking confirmation. What now?
A: Check spam/junk folders. If missing, share details at support@yatranepal.com.np or call +9779841251215.
Q: Can I change/cancel my booking?
A: Visit My Bookings in the app or email us. Cancellation fees may apply.
Q: How do I speak to a human agent?
A: Call +977-9841251215 (9 AM–7 PM NST) or use 24/7 live chat in the app.
Q: Where’s my refund?
A: Refunds take 5–10 business days. Email us with your booking ID for updates.
Q: I’m stranded during a tour. What to do?
A: Call our 24/7 emergency line: +9779841251215 (for booked tours only).
Q: Lost luggage/important items?
A: Contact your transport provider and notify our team via app/email for assistance.
Need more help?
→ Email: support@yatranepal.com.com
→ Call: +977-9841251215
→ Live Chat: Open the Yatra Nepal app
